Return & Refund Policy

30-Day, Zero-Hassle Returns & Exchange

If you’ve changed your mind about an item for any reason, simply return it to us within 30 days of receipt of the product for a full refund. Returns of non-faulty items outside of this timeframe cannot be considered.

Items must be returned in their original condition and original packaging.

For us to process your request, products must be returned with a print-out of your order confirmation email. On the back of this print-out, please tell us whether you want a refund or replacement. If it’s a replacement (e.g. a different size or colour), please give details. If there’s a problem with your request (e.g. stock availability for exchange), we will notify you by email.

Address for product returns:

EcoMad 
Unit 24 
Compass Network Centre 
Liverpool 
L24 1YA

Returning a Faulty Product

In the unlikely event of a problem, our UK team is on hand to fix it quickly. For us to do this, faults must be reported to us as soon as you notice them.

Here’s how to report a fault:

• Contact us at hello@ecomad.co.uk
• We will provide you with a returns form and free postage label.
• If we are satisfied that the fault is ours (i.e. the item was not of satisfactory quality, fit-for-purpose or as described), we will reimburse the cost.

To be eligible for a return the item must be unused and in the condition that you received it, it must also be in the original packaging.

We are a few items that are not eligible for return

Some health and personal care items
Gift Cards
Downloadable Items